Frequently Asked Questions

What leather do you use?

We work with genuine exotic skins: crocodile, alligator, python, and snakeskin, as well as sheepskin and Italian calfskin. The material is specified on each product page. Embossed products use genuine leather with a pressed texture; exotic products use the actual skin of the animal named.

Are your exotic skins ethically sourced?

Yes. Our crocodile and alligator skins come from farmed animals raised under regulated conditions. Farmed exotic leather is the industry standard for consistent quality and responsible sourcing.

Do you ship internationally?

Yes. We offer standard and expedited shipping worldwide. Standard shipping arrives within 5 to 7 business days to North America, Europe, and Asia. Expedited shipping arrives within 2 to 3 business days for an additional $35. International duties and taxes are the customer's responsibility.

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused and in original condition with packaging. To start a return, contact hello@ateliervachetta.com.

How do I care for my leather piece?

See our full Leather Care Guide at ateliervachetta.com/pages/leather-care-guide for conditioning, cleaning, storage, and exotic skin care instructions.

Can I contact you directly?

Yes. Reach us at hello@ateliervachetta.com.